We at GM strive to make your shopping experience seamless, enjoyable, and stress-free. Therefore, we try our best to ensure that every product you order is in top condition before it leaves our warehouse. However, sometimes our products do not match your expectations. Keeping our customers in mind, we have devised a return policy, which makes it easy to refund or exchange your product.
You can only apply for a return or exchange from your GM Fabrics account. To do this, sign in to your account and go to ‘My Orders’ section. Click on ‘View/Edit Order Details’ for the respective order.
Items can be returned/Exchanged if:
- The product is damaged in transit, defective during the manufacturing process, or you’ve received the wrong product. In this case, please send us photos at customercare@gmfabrics.com.
- You are not satisfied with the product. If for some reason, you are not satisfied with your purchase, we will gladly accept your return as long as it meets the terms and conditions.
Order Cancellation
- Orders that are already in transit or have left our warehouse cannot be cancelled. We will issue a full refund for orders that are cancelled before they have left our warehouse.
Further if you have any assistance required related to cancellation, please contact us at customercare@gmfabrics.com
TERMS AND CONDITIONS
- Customers can exchange/return their order within 7 days from the date of order delivery.
- Customers will need to return the product with its original packaging and tags for us to process your exchange product/refund. In case of absence of the same, your return pick-up may get rejected.
- In the interests of hygiene, we may refuse returns where it’s obvious that the item has been used, washed or soiled.
- We will provide instructions to contact our logistics partner and agree on a pick up time. In some areas where a pickup cannot be arranged, we will request you to ship the item using a pre-approved provider with a tracking mechanism (i.e. AWB Confirmation)
- If you are shipping the goods on your own you can select ‘To Pay’ option in your courier and the same will be borne by us. We recommend shipping your item back with some sort of tracking (i.e. AWB Confirmation) as we are not responsible for lost or stolen packages. When we receive your return package, we will inspect your item to confirm that it is unused and in original packaging. Only then will we issue your refund, or exchange. We will send an email to you upon receipt for your records.
- You can courier the product(s) to the address mentioned below: G M Fabrics Pvt Ltd, GMF House, CTS No. 606, Marol, Makwana Road, Andheri – (East) ,Mumbai- 400059.
- On receiving the product at our facility, return or exchange will be processed/refund will be credited to your account in 7-10 working days.
- We reserve the right to refuse items that have been used.